Returns Policy

Returns Policy

We endeavor to make sure you are always 100% satisfied with anything you receive from SumoSam, whether that be a logo design, business cards, or custom text on any of our clothing & merchandise. We will never send out items that are intentionally faulty, incorrectly personalised or mis-printed. Fortunately, we're only human so we can sometimes make mistakes but don't worry, we want you to be happy with your order so if you have any issues, please email info@sumosam.co.uk and we will do anything we can to rectify any issues.

If you would like to cancel an order then please call us on 0118 327 1060 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artwork or production. In this event, a cancellation fee will apply.

This policy sets out the returns policy for goods or services purchased through the online store operated by SumoSam Limited.

For all products without customisation; to be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.

If the product(s) do not match the product(s) you ordered then please email orders@sumosam.co.uk with your invoice number & a photo of the issue(s) and we will arrange a return or exchange upon your request. 

Any problems with an order should be outlined and sent through by email to info@sumosam.co.uk along with your invoice/order number and any failure to inform SumoSam Ltd of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked. 

Most of our items are made to order with your logo or design so can only be returned if; the product does not match the ordered product or the product is faulty. Other products exempt from being returned are intimate or sanitary goods (such as underwear & face coverings) or products containing hazardous materials, flammable liquids or gases.

Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service.

If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first by emailing orders@sumosam.co.uk before requesting a refund as we may be able to resolve your problem to your satisfaction.

Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.